I help organizations navigate complexity.
I’m Megan, a systems and experience designer focused on simplifying workflows, improving operational clarity, and creating digital experiences people can actually understand and use.
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My work bridges business goals, user behavior, and technical realities to transform fragmented processes into scalable, human-centered systems.
Impact at a glance
$4M+
Projected business impact supported through workflow and systems transformation initiatives
40%+
Increase in adoption across enterprise tools and customer experiences
2M+
Users supported across onboarding, customer acquisition, and operational systems
$50k/mo
Operational cost reduction through workflow simplification and process optimization
2400+
Retail locations improved through scalable mobile workflow redesign
500+
Stakeholder interviews and user feedback sessions facilitated across enterprise initiatives
A high-friction insurance process became a safer, more intuitive digital experience.
Redesigned a sensitive life insurance workflow into a clearer self-guided experience that improved customer confidence, reduced operational friction, and increased adoption from 3.7 to 4.9.
A fragmented healthcare workflow became a more connected care experience.
Supported the redesign of a pharmacist-led consultation experience that improved communication clarity, simplified care workflows, and helped create a more usable patient support system.
My Approach
I approach design as systems thinking, not just screen designs and buttons.
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My work focuses on simplifying complexity across workflows, operations, and customer experiences through clarity, structure, and human-centered decision-making.
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I thrive in environments where:
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workflows are fragmented
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systems are difficult to navigate
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teams need alignment
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users feel overwhelmed by complexity
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Because the best systems don’t just function well.
They help people move forward with confidence.