I help organizations navigate complexity.
I’m Megan, a systems and experience designer focused on simplifying workflows, improving operational clarity, and creating digital experiences people can actually understand and use.
My work bridges business goals, user behavior, and technical realities to transform fragmented processes into scalable, human-centered systems.
Impact at a glance
$4M+
Projected business impact supported through workflow and systems transformation initiatives
40%+
Increase in adoption across enterprise tools and customer experiences
2M+
Users supported across onboarding, customer acquisition, and operational systems
$50k/mo
Operational cost reduction through workflow simplification and process optimization
2400+
Retail locations improved through scalable mobile workflow redesign
500+
Stakeholder interviews and user feedback sessions facilitated across enterprise initiatives
A high-friction insurance process became a safer, more intuitive digital experience.
Redesigned a sensitive life insurance workflow into a clearer self-guided experience that improved customer confidence, reduced operational friction, and increased adoption from 3.7 to 4.9.
A fragmented healthcare workflow became a more connected care experience.
Supported the redesign of a pharmacist-led consultation experience that improved communication clarity, simplified care workflows, and helped create a more usable patient support system.
My Approach
I approach design as systems thinking, not just screen designs and buttons.
My work focuses on simplifying complexity across workflows, operations, and customer experiences through clarity, structure, and human-centered decision-making.
I thrive in environments where:
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workflows are fragmented
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systems are difficult to navigate
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teams need alignment
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users feel overwhelmed by complexity
Because the best systems don’t just function well.
They help people move forward with confidence.